After Power On the Vehicle, Alarm 10 or E1 will appear on Dashboard & emits a beep
Solution:
Communication failure between dashboard and controller:
1. Check if the communication cable of the dashboard is damaged or detached, dashboard needs to be replaced
2. The communication circuit of the dashboard is damaged, replace the dashboard
3. The communication circuit between the controller and the dashboard is damaged, replace the controller
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If none of the above solutions work, please contact our official after-sales service center or authorized repair center for further assistance:service@navee.tech
Error 11 / E2
Error Type:
Controller Overcurrent Protection
Error Detail:
After Power On the Vehicle, Alarm 11 or E2 will appear on Dashboard & emits a beep
Solution:
Controller current overload protection
1. Check if the controller has water ingress and replace it
2. Check if the controller motor wiring harness is damaged and replace the wiring harness
3. The current sampling circuit of the controller is damaged and needs to be replaced
Need More Support?
If none of the above solutions work, please contact our official after-sales service center or authorized repair center for further assistance:service@navee.tech
Error 12 / E3
Error Type:
Controller Current Sampling Error
Error Detail:
After Power On the Vehicle, Alarm 12 or E3 will appear on Dashboard & emits a beep
Solution:
Controller current sampling failure,
1. Controller hardware damage,
2. Replace controller
Need More Support?
If none of the above solutions work, please contact our official after-sales service center or authorized repair center for further assistance:service@navee.tech
After Power On the Vehicle, Alarm 14 or H3 will appear on Dashboard & emits a beep
Solution:
Accelerator fault/The accelerator did not return to its original position during the scooter turn on
1. Check if the accelerator is stuck and needs to be restored
2. Check if the accelerator is damaged and replace it
3. Check if the wiring harness is detached or damaged, and replace the wiring harness or components
4. The accelerator acquisition circuit of the dashboard is damaged, replace the dashboard
Need More Support?
If none of the above solutions work, please contact our official after-sales service center or authorized repair center for further assistance:service@navee.tech
Error 15 / H4
Error Type:
Brake Fault/Brake Wire Damaged
Error Detail:
After Power On the Vehicle, Alarm 15 or H4 will appear on Dashboard & emits a beep
Solution:
Brake handle fault/ brake handle didn’t return to its original position during the scooter turn on
1. Check if the brake handle is stuck and needs to be restored
2. Check if the brake handle is damaged and replace the throttle
3. Check if the wiring harness is detached or damaged, and replace the wiring harness or components
4. The collection circuit of the dashboard brake lever is damaged, replace the dashboard
Need More Support?
If none of the above solutions work, please contact our official after-sales service center or authorized repair center for further assistance:service@navee.tech
Error 18 / H5
Error Type:
Motor Hall Sensor Error
Error Detail:
After Power On the Vehicle, Alarm 18 or H5 will appear on Dashboard & emits a beep
Solution:
Motor Hall Sensor fault
1. Motor cable is damaged, replace motor cable or motor
2. Motor hall sensor is damaged, replace it
3. Controller fault, replace new controller
Need More Support?
If none of the above solutions work, please contact our official after-sales service center or authorized repair center for further assistance:service@navee.tech
Error 21 / E9
Error Type:
Controller/Battery Communication Error
Error Detail:
After Power On the Vehicle, Alarm 21 or E9 will appear on Dashboard & emits a beep
Solution:
Communication failure between controller and battery
1. The communication harness of the battery pack is damaged, replace the harness or battery pack
2. If the communication circuit or terminal of the controller battery pack is damaged, replace the controller
3. The communication circuit of the battery pack is damaged, replace the BMS board or battery pack
4. If a battery pack of a different model or a third-party battery pack is replaced, it is necessary to replace the same model battery pack
Need More Support?
If none of the above solutions work, please contact our official after-sales service center or authorized repair center for further assistance:service@navee.tech
Error 24 / F2
Error Type:
Battery Overvoltage
Error Detail:
After Power On the Vehicle, Alarm 24 or F2 will appear on Dashboard & emits a beep
Solution:
Battery voltage overload
1. Replace battery pack of the same model
Need More Support?
If none of the above solutions work, please contact our official after-sales service center or authorized repair center for further assistance:service@navee.tech
Error 28 / E4
Error Type:
Controller MOS Error
Error Detail:
After Power On the Vehicle, Alarm 28 or E4 will appear on Dashboard & emits a beep
Solution:
Controller fault: replace controller
Need More Support?
If none of the above solutions work, please contact our official after-sales service center or authorized repair center for further assistance:service@navee.tech
Error 29 / E5
Error Type:
Controller MOS Error
Error Detail:
After Power On the Vehicle, Alarm 29 or E5 will appear on Dashboard & emits a beep
Solution:
Controller fault: replace controller
Need More Support?
If none of the above solutions work, please contact our official after-sales service center or authorized repair center for further assistance:service@navee.tech
Error 39 / F1
Error Type:
Battery NTC Short Circuit/Open Circuit
Error Detail:
After Power On the Vehicle, Alarm 39 or F1 will appear on Dashboard & emits a beep
If none of the above solutions work, please contact our official after-sales service center or authorized repair center for further assistance:service@navee.tech
Error 40 / E6
Error Type:
Controller Temperature Sensor Error
Error Detail:
After Power On the Vehicle, Alarm 40 or E6 will appear on Dashboard & emits a beep
Solution:
Controller temperature sensor malfunction
1. The temperature collection circuit of the controller is damaged, replace the controller
Need More Support?
If none of the above solutions work, please contact our official after-sales service center or authorized repair center for further assistance:service@navee.tech
Error 45 / E8
Error Type:
Controller Overheating Error
Error Detail:
After Power On the Vehicle, Alarm 45 or E8 will appear on Dashboard & emits a beep
Solution:
Controller temperature too high
1. Leave it for a period of time
2. Unable to recover, controller temperature sensor or collection circuit damaged, replace controller
Need More Support?
If none of the above solutions work, please contact our official after-sales service center or authorized repair center for further assistance:service@navee.tech
Error 50 / F3
Error Type:
Battery NTC Has Excessive Temperature Difference
Error Detail:
After Power On the Vehicle, Alarm 50 or F3 will appear on Dashboard & emits a beep
Solution:
Battery pack NTC temperature difference too large, Replace Battery
Need More Support?
If none of the above solutions work, please contact our official after-sales service center or authorized repair center for further assistance:service@navee.tech
Error 52 / F4
Error Type:
Battery AFE Communication Failure
Error Detail:
After Power On the Vehicle, Alarm 52 or F4 will appear on Dashboard & emits a beep
Solution:
Battery pack AFE communication abnormality/failure
If none of the above solutions work, please contact our official after-sales service center or authorized repair center for further assistance:service@navee.tech
Error 53 / F5
Error Type:
Battery Element Has Excessive Pressure Difference (Balanced Status)
Error Detail:
After Power On the Vehicle, Alarm 53 or F5 will appear on Dashboard & emits a beep
Solution:
Excessive voltage difference between battery pack cells (balanced state), replace battery
Need More Support?
If none of the above solutions work, please contact our official after-sales service center or authorized repair center for further assistance:service@navee.tech
Error 54 / F6
Error Type:
High Temperature Protection of Battery Charging
Error Detail:
After Power On the Vehicle, Alarm 54 or F6 will appear on Dashboard & emits a beep
Solution:
High-temperature protection for battery pack charging
1. Leave it for a period of time to recover
2. Unable to recover, battery pack temperature sensor or collection circuit damaged, replace battery pack
Need More Support?
If none of the above solutions work, please contact our official after-sales service center or authorized repair center for further assistance:service@navee.tech
Error 55 / F7
Error Type:
Low Temperature Protection of Battery Charging
Error Detail:
After Power On the Vehicle, Alarm 55 or F7 will appear on Dashboard & emits a beep
Solution:
High temperature protection for battery pack charging
1. Leave it for a period of time to recover
2. Unable to recover, battery pack temperature sensor or collection circuit damaged, replace battery pack BMS or battery pack
Need More Support?
If none of the above solutions work, please contact our official after-sales service center or authorized repair center for further assistance:service@navee.tech
Error 56 / F8
Error Type:
High Temperature Alarm Of Battery Discharging
Error Detail:
After Power On the Vehicle, Alarm 56 or F8 will appear on Dashboard & emits a beep
Solution:
Battery pack discharge high temperature alarm
1. Placement recovery
2. Unable to recover, battery pack temperature sensor or collection circuit damaged, replace battery pack discharge high temperature alarm
Need More Support?
If none of the above solutions work, please contact our official after-sales service center or authorized repair center for further assistance:service@navee.tech
Error 57 / F9
Error Type:
Low Temperature Alarm Of Battery Discharging
Error Detail:
After Power On the Vehicle, Alarm 57 or F9 will appear on Dashboard & emits a beep
Solution:
Low temperature alarm for battery pack discharge
1. Place at room temperature for recovery
2. Unable to recover, battery pack temperature sensor or collection circuit damaged, replace battery pack BMS or battery pack
Need More Support?
If none of the above solutions work, please contact our official after-sales service center or authorized repair center for further assistance:service@navee.tech
