E-Golf Push Carts Warranty Policy

Navee provides after-sales service to customers in accordance with the relevant laws and regulations of the sales region. This policy applies to Navee Electric Golf Push Carts.

1. Scope of Application

NAVEE provides warranty services for products sold through official or officially authorized channels. Products purchased through unauthorized channels are not covered by this policy. Products purchased within a country are eligible for warranty services only in the country of purchase. If the product is purchased within any EU member state, the warranty service applies across all EU member states.

2. Warranty Service

If a product exhibits non-human-induced quality issues within a certain period from the date of purchase, and after confirmation by Navee personnel or authorized personnel, Navee will provide warranty service. The warranty period for the machine and parts is as follows:

The warranty period starts from the day after the date indicated on the invoice. For online orders, the warranty period starts from the day after the product is signed for. If the customer cannot provide a valid proof of purchase, the warranty period is calculated as 3 months from the product’s production date.

3. Non-Warranty Coverage

The warranty service will be terminated in the following cases:

1. The damaged part is beyond the warranty period.
2. The customer cannot provide the warranty card or invoice, or the information on the warranty card does not match the invoice.
3. The product is damaged due to human factors.
4. The product is damaged due to force majeure.
5. The user did not use, maintain, or adjust the product according to the user manual, leading to damage.
6. The product is forced to be used beyond normal conditions, causing failure or damage.
7. Disassembly or repair by non-Navee authorized professionals.
8. Intentional damage to the warranty card content and product information, including scratching, tearing, or alteration.
9. Other product failures and damages not caused by product design, manufacturing, or quality issues.
10. The customer uses the product for commercial purposes.In these cases, the user will need to pay the corresponding repair costs.

4. Out-of-Warranty After-Sales Service Policy

For products that do not meet the warranty terms but are eligible for repair, Navee offers paid repair services. The repair costs include shipping fees, parts fees, and labor fees. For more details, please contact your local dealer. If the same part experiences the same issue within 3 months after the repair, Navee will provide free repair services.

5. Liability Disclaimer and Limitations

Navee does not assume, nor has it authorized anyone to assume on its behalf, any other obligations or liabilities related to the product, its components, accessories, service repairs, or this limited warranty. Navee is not responsible for any loss of use of the product, its components, or accessories, or for any inconvenience or other losses or damages arising from any defect in the product, its components, accessories, or service repairs. Furthermore, Navee is not liable for any incidental or consequential damages that the purchaser may incur.

This limited warranty is the only warranty applicable to the product and its components, accessories, and service repairs. Navee and its affiliates disclaim all other express or implied warranties, including implied warranties of merchantability and fitness for a particular purpose, except for warranties implied by applicable law that cannot be excluded, limited, or modified. To the extent permitted by law, any such implied warranties are limited to the duration of this limited warranty, or to the duration prescribed by applicable national/state law, whichever is shorter. Some countries/states do not allow limitations on the duration of implied warranties, so the above limitations may not apply to you. Additionally, some countries/states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to certain purchasers.

Navee’s total and aggregate liability for any and all claims arising under this agreement, as well as any and all applicable warranties at law, is limited to the repair or replacement of any defective product at Navee’s sole discretion. All incidental and consequential damages are excluded, except where such limitations and exclusions are prohibited by applicable law. Some countries/states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you.

6. Contact Us

For more information about products and services, please visit the Navee official website: https://service.naveetech.com/ You can view product technical support videos and find local service center through the website. If you find that the product is defective, please contact your local dealer or contact Navee through the official service email, The email list is as follows:

service_de@navee.tech (Germany)

service_fr@navee.tech (France)

service@navee.tech (Other countries)

During the after-sales service process, customers may need to provide proof of purchase and relevant information of the consignee. Navee will ensure that the relevant information provided by the customer is only used to provide services to the customer.