The Dashboard Display Doesn’t Turn On When Power On the Vehicle/ The Vehicle is unable to power on after Short/Long pressing the power button
Solution:
If the vehicle is unable to power on, you need to use the following procedure to troubleshoot: 1. Check if the power button is stuck/damaged. 2. Please check whether the battery has power and confirm whether the battery can be charged normally. Charge it for 10-20 minutes before trying to power on again. 3. Check whether the cable of dashboard is connected normally and whether the connector and cable are damaged.
Need More Support?
If none of the above solutions work, please contact our official after-sales service center or authorized repair center for further assistance:service@navee.tech
Unable to Power Off
Error Type:
Unable to Power Off
Error Detail:
The Vehicle unable to power off after long pressing the power button
Solution:
If the vehicle is unable to power off, you need to use the following procedure to troubleshoot: 1. Check if the vehicle is locked through app, Please unlock the vehicle through app first and then try to power off. 2. Check if the power button is stuck/damaged, check whether the power button bounce back normally
Need More Support?
If none of the above solutions work, please contact our official after-sales service center or authorized repair center for further assistance:service@navee.tech
Power On/Off Automatically
Error Type:
Power On/Off Automatically
Error Detail:
The vehicle power on/off automatically without pressing the power button
Solution:
If the vehicle power on/off automatically , you need to use the following procedure to troubleshoot: 1. Check if the power button is stuck/damaged, check whether the power button bounce back normally. 2. Check whether the cable of dashboard is connected normally and whether the connector and cable are damaged. 3. It may be an occasional firmware abnormality. Leave the vehicle for 2 hours or remove the battery and let it sit for 2 hours before checking again.
Need More Support?
If none of the above solutions work, please contact our official after-sales service center or authorized repair center for further assistance:service@navee.tech
Unable to Power On without Charger
Error Type:
Unable to Power On without Charger
Error Detail:
The machine can only be powered on when plugging in the charger
Solution:
1. Re-insert the battery and try to turn it on again; 2. If it can only be turned on when charging, it means that the battery is faulty and needs to be replaced with the same type of battery.
Need More Support?
If none of the above solutions work, please contact our official after-sales service center or authorized repair center for further assistance:service@navee.tech
