The Dashboard Display Doesn’t Turn On When Power On the Vehicle/ The Vehicle is unable to power on after Short/Long pressing the power button
Solution:
If the vehicle is unable to power on, you need to use the following procedure to troubleshoot;
1. Check whether the stem terminal & main control wire is connected properly, check if the terminal pin is crooked or damaged
2. Check if the power button is stuck/damaged.
3. Check whether the vehicle is properly charged, Charge for 10-20 minutes and try to power on again.
Need More Support?
If none of the above solutions work, please contact our official after-sales service center or authorized repair center for further assistance:service@navee.tech
Unable to Power Off
Error Type
Unable to Power Off
Error Detail:
The Vehicle unable to power off after long pressing the power button
Solution:
If the vehicle is unable to power off, you need to use the following procedure to troubleshoot;
1. Check if the vehicle is locked through app, Please unlock the vehicle through app first and then try to power off.
2. Single press the power button to turn on the headlight to see if power button is working properly
3. Check if the power button is stuck/damaged, check whether the power button bounce back normally
Need More Support?
If none of the above solutions work, please contact our official after-sales service center or authorized repair center for further assistance:service@navee.tech
Power On/Off Automatically
Error Type
Power On/Off Automatically
Error Detail:
The vehicle power on/off automatically without pressing the power button
Solution:
If the vehicle power on/off automatically , you need to use the following procedure to troubleshoot;
1. Check if the power button is stuck/damaged, check whether the power button bounce back normally
2. Check if the stem terminal is loose and vehicle power on/off automatically
3. Unplug the stem terminal and plugged in again to see if the vehicle still power on/off automatically
Need More Support?
If none of the above solutions work, please contact our official after-sales service center or authorized repair center for further assistance:service@navee.tech
Unable to Power On without Charger
Error Type
Unable to Power On without Charger
Error Detail:
The scooter can only be powered on when plugging in the charger
Solution:
1. Try to power on the vehicle and check if it can be powered on. If not;
2. Try to plug in the charger and power on the vehicle, if it can be powered on, it means battery is faulty. You need replace battery
Need More Support?
If none of the above solutions work, please contact our official after-sales service center or authorized repair center for further assistance:service@navee.tech
